Questions to ask a programme coordinator

Programme teams receive many messages during the application season. Read the website, FAQ and any applicant manual first. Then ask one clear e-mail with all your questions, quoting the requirement you are asking about.

E-mail template

Subject: Eligibility question: [Programme acronym], [intake year] intake

Dear [Programme] team,

I plan to apply for the [intake year] intake. I have read the admissions page and FAQ and have one question I could not resolve.

The requirement states: "[quote the exact text]". My situation is: [two or three precise sentences, with numbers: credits, grade and scale, test scores, dates].

Could you confirm whether this meets the requirement, or what I would need to provide?

Thank you for your time. [Name, nationality, current university]

Useful questions

Eligibility

• My degree is in [field]. Is it eligible, or does eligibility depend on specific courses?
• My transcript shows [X] ECTS in [subject] across these courses: [list]. Does this meet the [Y] ECTS requirement?
• My average is [grade] on a [scale] scale, where the pass mark is [P]. How will this be assessed against your minimum?
• I will graduate on [date]. Is that before your cut-off, and what evidence do you need at application?
• My bachelor's was taught entirely in English. What document do you need to accept that as proof of English?

Scholarships

• Are Erasmus Mundus scholarships offered for the [year] intake, and roughly how many?
• Is there a separate scholarship deadline or form?
• How do you apply residence rules if I have lived in [country] since [date]?
• If I am admitted without a scholarship, are fee waivers or partial grants available?

Documents

• Do you need certified copies, translations or legalisation at application, or only after admission?
• How do referees submit letters, and is there a referee deadline after the application deadline?

Programme and mobility

• How are second-year tracks allocated if more students choose one track than it can take?
• Which degree(s) will I receive on each mobility path?
• Do you publish graduate destinations, or can you put me in touch with current students?

After applying

• When will results be announced, and how (e-mail or portal)?
• If I am on a reserve list, when do you expect final decisions?

Record the answer

Save the reply as a PDF in the programme's folder and note the date and the answer in the programme's notes in My programmes. If the reply conflicts with the website, ask which applies and keep both.